Refund policy

Last updated: September 2026

At Proposal Ready, our products are digital downloads delivered electronically. Because digital products cannot be physically returned, we do not offer refunds simply because you changed your mind, decided not to use the product, or no longer need it.

That said, we want to make sure you receive exactly what you purchased and can access it properly.

File Delivery & Access Issues

If you do not receive your files, cannot access them, or receive a corrupted, incomplete, or incorrect file, please contact us at proposalreadystore@gmail.com.

We will first work to resend or replace the affected files at no additional cost.

If we are unable to provide a usable copy of the product within a reasonable time, you may request a refund.

Refunds for Product Issues

You may request a refund within 7 days of your purchase if:

  • you received the wrong product;
  • the files are materially corrupted or incomplete and we cannot provide a working replacement;
  • the product is materially different from the product description presented at the time of purchase; or
  • you were charged more than once for the same purchase.

Where possible, we will resolve the issue by correcting, replacing, or resending the product before issuing a refund.

What We Do Not Refund

We generally do not provide refunds because:

  • you changed your mind after purchasing;
  • you decided not to use the product;
  • you purchased the product but no longer need it;
  • you expected the product to be different despite the product being accurately described;
  • you did not complete the worksheets or planning process; or
  • you simply decided that the product was not for you after receiving access.

Duplicate Purchases

If you accidentally purchase the same product more than once, contact us within 7 days and we will review the duplicate charge and issue an appropriate refund.

How to Request a Refund or Replacement

Email proposalreadystore@gmail.com with:

  • your full name;
  • the email address used for your purchase;
  • your order number; and
  • a brief description of the problem.

For technical or delivery issues, please tell us what went wrong so that we can try to resend or replace the files promptly.

Refund Processing

Approved refunds will generally be issued to the original payment method used for the purchase. Processing times may vary depending on your payment provider or financial institution.

Important

This policy applies to Proposal Ready's digital products and does not limit any rights or remedies that cannot lawfully be excluded under applicable consumer-protection laws.

Proposal Ready reserves the right to review refund requests individually and to prevent abuse of this policy.

Contact

For refund, replacement, or access questions:

Proposal Ready
Email: proposalreadystore@gmail.com
Website: proposalready.store